Shipping & Returns

30-Day Money Back Guarantee

If for any reason you are not completely satisfied with your LENA Digital Language Processor(s) or LENA clothing, you may return it within 30 days from the original purchase date for a full refund, no questions asked.

LENA Digital Language Processor Limited Warranty

The LENA Digital Language Processor (including the battery) is warrantied against manufacturer defects for one year from the original purchase date. Assuming the Digital Language Processor has been used as directed, we will repair or replace it free of charge. Please see Return Instructions below.

If your DLP is no longer under warranty, send it in to receive an estimate of repair costs. Upon your authorization, we will repair and return it to you.

LENA Research Foundation reserves the right to replace the Digital Language Processor or other components with refurbished parts at its discretion.

Please note that the warranty is valid only for the original purchaser.

Clothing Return Policy

Clothing may be returned or exchanged in its original packaging for up to 30 days from the purchase date. You will be charged the difference in price for any clothing exchanged for a higher-priced garment. 

Return Instructions

To complete your exchange, return, or repair, call LENA Research Foundation Customer Service at 1.877.545.5362 or email us atinfo@lenafoundation.org.  You will receive:

  • A Return Merchandise Authorization (RMA) number (returns will not be accepted without an RMA number)
  • Instructions for returning your LENA product